REPORT TITLE:
PUC Consumer Complaints


DESCRIPTION:
Clarifies the responsibilities of the consumer advocate and the
Public Utilities Commission (PUC) with respect to receiving
consumer complaints about public utilities and counseling
consumers about the handling of complaints before the PUC.  (SD1)

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
                                                        2468
HOUSE OF REPRESENTATIVES                H.B. NO.           H.D. 1
TWENTIETH LEGISLATURE, 2000                                S.D. 1
STATE OF HAWAII                                            
                                                             
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                   A  BILL  FOR  AN  ACT

RELATING TO THE PUBLIC UTILITIES COMMISSION.



BE IT ENACTED BY THE LEGISLATURE OF THE STATE OF HAWAII:

 1      SECTION 1.  Section 269-55, Hawaii Revised Statutes, is
 
 2 amended to read as follows:
 
 3      "[[]269-55[]]  Handling of complaints.  The consumer
 
 4 advocate shall counsel utility customers in the handling of
 
 5 consumer complaints before the public utilities commission.  The
 
 6 public utilities commission shall provide a central clearing
 
 7 house of information by collecting and compiling all consumer
 
 8 complaints and inquiries concerning public utilities [and shall
 
 9 monitor the handling of consumer complaints by the public
 
10 utilities commission]."
 
11      SECTION 2.  Statutory material to be repealed is bracketed.
 
12 New statutory material is underscored.
 
13      SECTION 3.  This Act shall take effect upon its approval.