THE SENATE                           S.C.R. NO.            114
TWENTIETH LEGISLATURE, 1999                                
STATE OF HAWAII                                            
                                                             
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                    SENATE  CONCURRENT
                        RESOLUTION

  REQUESTING A STUDY TO DETERMINE THE NEED TO ESTABLISH AN
    OMBUDSMAN AT HONOLULU INTERNATIONAL AIRPORT.



 1        WHEREAS, a 1998 passenger survey conducted by a Los
 2   Angeles research firm ranked Honolulu International Airport
 3   (HIA) eleventh for services among the nation's thirty-six top
 4   airports; and
 5   
 6        WHEREAS, more than 24,000,000 passengers pass through HIA
 7   each year, approximately 67,000 every day; and
 8   
 9        WHEREAS, HIA ranks nineteenth among the busiest airports
10   in the United States, and thirtieth in the world, with more
11   than 370,000 landings in 1996; and
12   
13        WHEREAS, HIA accommodates twenty-six airlines and an
14   estimated 16,000 workers are employed in a wide range of round-
15   the-clock services; and
16   
17        WHEREAS, physically, HIA is larger than Waikiki and has an
18   average monthly revenue of $20,000,000; and
19   
20        WHEREAS, when travelers or residents encounter problems at
21   HIA, they do not have a high visibility venue where they can go
22   with questions or to register complaints; and
23   
24        WHEREAS, for many of the 24,000,000 annual passengers, HIA
25   is the first impression of Hawaii and conflicts and problems
26   should be responded to quickly in order to create a favorable
27   lasting impression of Hawaii and its people; now, therefore,
28   
29        BE IT RESOLVED by the Senate of the Twentieth Legislature
30   of the State of Hawaii, Regular Session of 1999, the House of
31   Representatives concurring, that the Legislative Reference
32   Bureau is requested to conduct a study to determine the need to
33   establish an ombudsman at Honolulu International Airport in
34   order to provide an immediate and highly visible venue where
35   travelers and the general public can go with questions,
36   problems, and to register complaints; and

 
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 1   
 2        BE IT FURTHER RESOLVED that the Legislative Reference
 3   Bureau shall report the results of the study and its
 4   recommendations to the Legislature twenty days prior to the
 5   Regular Session of 2000; and
 6   
 7        BE IT FURTHER RESOLVED that a certified copy of this
 8   Concurrent Resolution be transmitted to the Director of the
 9   Legislative Reference Bureau and to the Airports Administrator.
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13                         OFFERED BY:  ____________________________
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